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Privacy Policy

Last updated: February 2026

Impact Hygiene (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a responsible and transparent way. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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What Personal Information We Collect

We may collect personal information that is reasonably necessary for us to provide our services or respond to enquiries, including:
  • Name
  • Company or organisation name
  • Phone number
  • Email address
  • Address or site location
  • Details relevant to hygiene services or enquiries
  • Any other information you choose to provide to us
We do not intentionally collect sensitive information unless it is required and you have provided it voluntarily.

How We Collect Personal Information

We collect personal information in a number of ways, including when you:
  • Contact us via phone, email, or our website
  • Submit an enquiry or request a quote
  • Engage us for services
  • Interact with us in person or online
  • Use our website (via cookies and analytics tools)
Where possible, we collect personal information directly from you.

Why We Collect and Use Personal Information

We collect and use personal information for purposes including:
  • Responding to enquiries and providing quotes
  • Delivering and managing our hygiene services
  • Communicating with clients and site contacts
  • Managing accounts, invoicing, and administration
  • Improving our services and website
  • Meeting legal and regulatory obligations
We only use personal information for purposes that are reasonably related to our business activities.

Disclosure of Personal Information

We may disclose personal information to:
  • Employees and contractors who require it to perform their duties
  • Service providers who assist us with operations (e.g. IT, administration, or communications)
  • Regulators or authorities where required by law
We do not sell personal information to third parties.

Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in hard copy and is only accessible to authorised personnel. While we take security seriously, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

Cookies and Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors use our site and to improve functionality. Cookies do not identify you personally. You can disable cookies through your browser settings if you prefer.

Complaints

If you have a concern or complaint about how we handle personal information, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes To This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Impact Hygiene
Phone: 1800 494 369
Address: 8/355–365 Gippsland Hwy, Dandenong VIC 3175, Australia